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FAQ response
I'm having problems with my keyboard / mouse. What should I do?
Although keyboard and mouse compatibility is a major issue for KVM manufacturers, keyboard and mouse problems with Adder KVM switches are rare as Adder has invested significant development time in solving keyboard and mouse communications problems.
Problems arise from the vast diversity of keyboard, mouse and computer manufacturers and the lack of defined standards. Each manufacturer tends to implement subtle variants to a loosely defined standard. Consequently there is great potential for incompatibilities.
Purchasing a switch from a reputable firm such as KVM Choice will help you avoid communication problems, in the rare event that you do experience compatibility problems the source can be isolated in a systematic manner:
All Adder KVM switches are fitted with keyboard and mouse data activity indicators that enable you to see if data from the keyboard or mouse is getting through to the KVM switch. If you don't see any data activity then try another keyboard or mouse, preferably one from a major supplier such as Microsoft, IBM, Compaq, HP or Logitech.
If you think that there is a problem with data getting through from the Adder KVM switch to the computer then selectively disconnect the keyboard and mouse cables and replace them with directly attached devices. This process will help to isolate the problem and usually leads to a resolution.
If the problem continues then try re-powering the Adder KVM switch, using another port or using alternative cables.
If you are still unable to resolve the problem then contact KVM Choice Technical Support.